Internal Purchasing platform
Ford's Business Goal: To build a purchasing platform for new employees joining the purchasing department. Design a platform with a modern, intuitive look and feel.
The second goal - retain new employees who recently went through Purchasing training. Ford was experiencing difficulty keeping newly trained employees due to the complexity of an outdated interface and experience.
My role included
- Unpacking the current workflow through contextual inquires
- Understanding the sequence an employee is required to input to create a tool order
- Contextual inquiry - observing the Purchasers performing their job in front of the green screen (the current state)
- Developing a prototype that followed the user's workflow and sequence
- Developing the dashboard and prototype (shown)
- User testing with the Purchasing team
- Implementing refinements
- Re-testing assumptions
- Launch of the new platform
- Adoption rate of 100%
- Retention rate up to 92%
discovery sprint
